Common Questions
Everything you need to know about booking, credits, and mentors.
Every subscription tier includes a set number of credits each month — one credit books one mentor session. Producer gets 1, Pro gets 3, Label Ready gets 6.
Credits are refreshed with your plan each month and don't carry over — so it's worth booking a session before your next billing date if you've got one sitting unused.
Yes, if you're already subscribed. Top-ups are priced at your plan's own rate, so you're never paying more per session than your subscription already costs. Find it on your dashboard under My Sessions.
Yes — go to My Sessions, find the upcoming booking, and use Cancel or Reschedule. Cancelling refunds your credit immediately and frees the slot. Reschedule does the same, then takes you straight back to that mentor's page to pick a new time.
Yes, anytime — subscriptions are managed directly through Stripe, so you're never locked in.
Head to the Apply to Mentor page (linked in the footer). Every application is reviewed by hand — you'll only appear on the lineup once approved.
All payments are processed by Stripe — we never see or store your card details directly.
Reach out to us directly using the contact email in the footer and we'll sort it out.